120-Day Return & Refund

Initiating a Return: contact our customer support team at cs@cutethread.com to notify us of your intention to return the item/

Return Shipping: Customers are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped, manufacturing defects).

Refund Process:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

• Your refund will be processed, and a credit will automatically be applied to your original method of payment.

Refund Timing:

• Please allow a reasonable processing time for your refund to appear, typically within 5-10 business days after the approval of the return.

Exchanges:

• If you would like to exchange your embroidered sweatshirt for a different size or color, please contact our customer support team, and we will assist you in making the exchange.

Questions and Assistance:

• If you have any questions or need assistance with the return process, please feel free to contact our customer support team at cs@cutethread.com.

We appreciate your trust in choosing our embroidered sweatshirts, and we are committed to ensuring your satisfaction. Thank you for shopping with us!